At Joel Chip, we are committed to delivering your tech gadgets quickly and securely. Please read our shipping policy for details on delivery timelines, charges, and conditions.
1. Order Processing Time
All orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Time
We currently deliver across major cities and regions.
Standard Delivery Time: 3–7 business days after processing
Remote Areas: May take up to 10 business days depending on location
Delivery times may vary based on product availability, courier workload, and weather conditions.
3. Shipping Charges
Shipping costs (if applicable) will be displayed at checkout before final confirmation.
4. Delivery Method
All deliveries are made through trusted courier partners. Once shipped, you will receive a tracking ID via SMS or email to monitor your order.
5. Cash on Delivery (COD)
Joel Chip currently offers Cash on Delivery only.
Please ensure someone is available to receive the order at the delivery address.
6. Delays and Exceptions
While we aim to deliver all orders on time, delays may occur due to:
Public holidays or unexpected courier delays
Incomplete address or contact information
Natural disasters or unforeseen disruptions
In such cases, we’ll keep you informed via email or phone.
7. Undeliverable Packages
If a package is undeliverable due to an incorrect address or failure to receive, our team will attempt to contact you. Re-delivery may be scheduled, but additional charges could apply.
Contact Us
For questions about your shipment, please contact:
📧 Email: [email protected]